Privacy Policy
Effective Date: [Jun 28, 2026]
RSMROUSA, LLC (“RSMROUSA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.rsmrousa.com, contact us, request a quote, create an account, place an order, or otherwise use our website, products, services, checkout, customer support, or related business services.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
We may collect personal information that you provide directly to us, including your name, company name, email address, phone number, billing address, shipping address, account information, quote requests, order details, purchase history, and customer support communications. We may also collect certain information automatically when you visit our website, including IP address, browser type, device information, pages viewed, referring website, time spent on pages, cookie identifiers, and general location information inferred from your IP address.
Payment information may be processed by third-party payment processors. RSMROUSA does not store full credit card numbers or CVV codes on its own systems.
2. How We Use Information
We may use personal information to: Process quotes, orders, payments, shipments, returns, exchanges, and customer support requests. Communicate with you about quotes, invoices, orders, shipping updates, account activity, service notices, and support matters. Provide, operate, maintain, and improve our website, products, services, catalog, and customer experience. Detect, prevent, and investigate fraud, security incidents, unauthorized transactions, misuse, or technical issues. Comply with legal, tax, accounting, audit, recordkeeping, and regulatory obligations. Send marketing or promotional communications where permitted by law. You may opt out of marketing emails at any time.
3. Sources of Information
We may collect information directly from you when you submit forms, request quotes, create an account, place orders, contact customer support, or communicate with us. We may collect information automatically through cookies, pixels, analytics tools, server logs, and similar technologies. We may also receive limited information from service providers and business partners, such as payment processors, shipping carriers, fraud-prevention providers, website hosting providers, and customer support tools, when needed to complete transactions or provide services.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, shopping cart features, login features, security, analytics, site performance, and user experience. You can manage or block cookies through your browser settings. Blocking certain cookies may affect website functionality. If we enable analytics, advertising, or retargeting tools in the future, we may update this Privacy Policy to describe those tools and any available opt-out options.
5. How We Share Information
We may share personal information with service providers and processors who help us operate our business, including payment processors, shipping carriers, website hosting providers, email or SMS service providers, customer support tools, analytics providers, fraud-prevention providers, and professional advisors. We may disclose information when required by law, legal process, court order, government request, tax or accounting obligation, or when necessary to protect our rights, customers, business, safety, property, or the public. We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets. RSMROUSA does not sell personal information. We also do not share personal information for cross-context behavioral advertising as defined under applicable California privacy laws.
6. Data Retention
We retain personal information for as long as necessary to provide services, complete transactions, maintain business records, comply with legal, tax, accounting, audit, and regulatory obligations, resolve disputes, and enforce agreements. Transaction, invoice, payment, tax, and accounting records may be retained for several years as required or permitted by law. Security logs and website activity records may be retained for a limited period unless needed for security, legal, or business purposes. When information is no longer needed, we may delete, anonymize, or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security of personal information.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also have the right to opt out of certain marketing communications. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Transactional or service-related messages may still be sent when necessary. To request access, correction, deletion, or other privacy-related action, please contact us using the contact information below. We may need to verify your identity before processing your request.
9. California and Other U.S. State Privacy Rights
If you are a resident of California or another state with applicable privacy laws, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, and opt out of certain uses of personal information. RSMROUSA does not sell personal information and does not share personal information for cross-context behavioral advertising. If you wish to submit a privacy request, please contact us using the information below and include “Privacy Request” in the subject line.
10. International Users
RSMROUSA is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our website or services, you understand that your information may be processed in countries that may have data protection laws different from those in your jurisdiction.
11. Children’s Privacy
Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.
12. Third-Party Websites
Our website may contain links to third-party websites, platforms, tools, or services that we do not control. This Privacy Policy does not apply to third-party websites or services. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Effective Date at the top of this page indicates when the policy was last updated. Any changes will be posted on this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:
RSMROUSA, LLC
Email: inquiry@rsmrousa.com
Website: www.rsmrousa.com